Privacy Policy

911 Rapid Response (Pty) Ltd built the 911 Response 24 app as a commercial application. This Service is provided by 911 Rapid Response and is intended for use as is.

This page is used to inform visitors of our policies regarding the collection, use, and disclosure of Personal Information related to anyone who uses our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone, except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions (which are accessible at 911 Response 24), unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to: your location, mobile number, and email address. The information that we request will be retained by us and used as described in this Privacy Policy.

The app uses third-party services that may collect information used to identify you.

Link to the privacy policies of third-party service providers used by this app:

Log Data

Whenever you use our Service, in a case of an error in the app, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device’s internet protocol (IP) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these cookies explicitly. However, the app may use third-party code and libraries that use cookies to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals for the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services;
  • To assist us in analysing how our Service is used; or
  • To assist us in an emergency to get to your location.

If you use our Service, these third parties have access to your Personal Information, which they require to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your Personal Information, thus we strive to use commercially acceptable means of protecting it. However, no method of data transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Location Services

Your location and privacy are of utmost importance to us. We have given you the option to share your location so that we are able to determine your location in an emergency. Your location is only shared with emergency medical response providers, armed response providers or friends and family once you activate an alert.. During an emergency, your location will be sent to our providers to assist you as quickly as possible, but will be unshared as soon as an emergency is completed.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. These external sites are not operated by us. Therefore, we strongly advise you to review the privacy policies of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children younger than 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to perform the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@response24.co.za.